In many ERP projects, IT ends up owning processes simply because the business never claimed them.
But here’s the truth:
IT shouldn’t decide how Sales qualifies leads.
IT shouldn’t define how Finance closes the month.
IT shouldn’t architect workflows they don’t operate.
When business teams don’t take ownership, IT fills the gap — and that’s where misalignment begins.
ERP succeeds only when:
Business owns the process.
IT owns the system.
Clear ownership → clear outcomes.